Performance Metrics and KPIs in Healthcare Settings Course

Design healthcare KPIs through strategy alignment, precise definitions, reliable data, balanced dashboards, benchmarking and performance reviews.

Healthcare and Hospital Management Training Courses Confirmed

Training Locations

This Performance Metrics and KPIs in Healthcare Settings Course is available in multiple cities. Please select your preferred location from the list below

Durrës

Albania

Tirana

Albania

Andorra la Vella

Andorra

Escaldes-Engordany

Andorra

Innsbruck

Austria

Salzburg

Austria

Vienna

Austria

Gomel

Belarus

Minsk

Belarus

Antwerp

Belgium

Brussels

Belgium

Banja Luka

Bosnia and Herzegovina

Sarajevo

Bosnia and Herzegovina

Plovdiv

Bulgaria

Sofia

Bulgaria

Dubrovnik

Croatia

Split

Croatia

Zagreb

Croatia

Limassol

Cyprus

Nicosia

Cyprus

Brno

Czech Republic

Prague

Czech Republic

Aarhus

Denmark

Copenhagen

Denmark

Tallinn

Estonia

Tartu

Estonia

Helsinki

Finland

Tampere

Finland

Lyon

France

Marseille

France

Nice

France

Paris

France

Berlin

Germany

Frankfurt

Germany

Hamburg

Germany

Munich

Germany

Athens

Greece

Thessaloniki

Greece

Budapest

Hungary

Debrecen

Hungary

Akureyri

Iceland

Reykjavík

Iceland

Cork

Ireland

Dublin

Ireland

Florence

Italy

Milan

Italy

Naples

Italy

Rome

Italy

Pristina

Kosovo

Prizren

Kosovo

Liepāja

Latvia

Riga

Latvia

Schaan

Liechtenstein

Vaduz

Liechtenstein

Kaunas

Lithuania

Vilnius

Lithuania

Esch-sur-Alzette

Luxembourg

Luxembourg City

Luxembourg

Kuala Lumpur

Malaysia

St. Julian's

Malta

Valletta

Malta

Bălți

Moldova

Chișinău

Moldova

La Condamine

Monaco

Monte Carlo

Monaco

Budva

Montenegro

Podgorica

Montenegro

Amsterdam

Netherlands

Rotterdam

Netherlands

The Hague

Netherlands

Ohrid

North Macedonia

Skopje

North Macedonia

Bergen

Norway

Oslo

Norway

Gdańsk

Poland

Kraków

Poland

Warsaw

Poland

Faro

Portugal

Lisbon

Portugal

Porto

Portugal

Bucharest

Romania

Cluj-Napoca

Romania

City of San Marino

San Marino

Serravalle

San Marino

Belgrade

Serbia

Novi Sad

Serbia

Singapore

Bratislava

Slovakia

Košice

Slovakia

Bled

Slovenia

Ljubljana

Slovenia

Barcelona

Spain

Madrid

Spain

Valencia

Spain

Gothenburg

Sweden

Stockholm

Sweden

Bern

Switzerland

Geneva

Switzerland

Zurich

Switzerland

Istanbul

Turkey

Kyiv

Ukraine

Lviv

Ukraine

Odesa

Ukraine

Dubai

United Arab Emirates

Birmingham

United Kingdom

Edinburgh

United Kingdom

London

United Kingdom

Manchester

United Kingdom

Rome (Vatican-adjacent)

Vatican City

Training Outlines

Introduction

Healthcare organisations need balanced measures that reveal quality, safety, experience, access, workforce and financial performance. This course provides a rigorous method for selecting, defining, analysing and governing KPIs that drive focused management action.

Objectives

Translate healthcare strategy into measurable performance priorities
Distinguish outcomes, processes, structures and balancing measures
Write precise KPI definitions, formulas and data specifications
Assess data validity, reliability, timeliness and comparability
Build balanced dashboards for different decision-making levels
Interpret variation, targets and benchmarks responsibly
Lead effective performance reviews and corrective actions
Establish KPI ownership, governance and continuous refinement

Course Outlines

Day 1: Performance Measurement Foundations

Purpose and limits of healthcare measurement
Strategy maps and performance domains
Structure, process and outcome measures
Leading, lagging and balancing indicators
Stakeholder and decision requirements
Measurement risks and unintended behaviour

Day 2: Designing Robust KPIs

KPI selection and prioritisation criteria
Operational definitions and inclusion rules
Numerators, denominators and units
Targets, thresholds and tolerances
Frequency, ownership and reporting levels
Indicator specification-sheet development

Day 3: Data Quality and Interpretation

Data sources and collection workflows
Completeness, accuracy and timeliness
Validation and reconciliation controls
Rates, risk adjustment and comparability
Variation, trends and control limits
Benchmark selection and contextual interpretation

Day 4: Dashboards and Performance Reviews

Dashboard hierarchy and audience needs
Visual design and exception reporting
Drill-down and segmentation methods
Narrative insight and commentary standards
Review-meeting structure and accountability
Escalation, actions and decision tracking

Day 5: Governance and Improvement

KPI governance and approval processes
Measure owners and data stewards
Corrective action and improvement linkage
Indicator gaming and ethical safeguards
Periodic retirement and refinement
Performance framework implementation plan

Training Schedule

Below is the table of cities along with the respective dates for the upcoming training sessions of Performance Metrics and KPIs in Healthcare Settings Course. Please review the schedule to find the most convenient option for you. You can also use the below search bar to type the city name and filter the results.