Performance Metrics and KPIs in Healthcare Settings Course
Design healthcare KPIs through strategy alignment, precise definitions, reliable data, balanced dashboards, benchmarking and performance reviews.
Training Outlines
Introduction
Healthcare organisations need balanced measures that reveal quality, safety, experience, access, workforce and financial performance. This course provides a rigorous method for selecting, defining, analysing and governing KPIs that drive focused management action.
Objectives
- Translate healthcare strategy into measurable performance priorities
- Distinguish outcomes, processes, structures and balancing measures
- Write precise KPI definitions, formulas and data specifications
- Assess data validity, reliability, timeliness and comparability
- Build balanced dashboards for different decision-making levels
- Interpret variation, targets and benchmarks responsibly
- Lead effective performance reviews and corrective actions
- Establish KPI ownership, governance and continuous refinement
Course Outlines
Day 1: Performance Measurement Foundations
- Purpose and limits of healthcare measurement
- Strategy maps and performance domains
- Structure, process and outcome measures
- Leading, lagging and balancing indicators
- Stakeholder and decision requirements
- Measurement risks and unintended behaviour
Day 2: Designing Robust KPIs
- KPI selection and prioritisation criteria
- Operational definitions and inclusion rules
- Numerators, denominators and units
- Targets, thresholds and tolerances
- Frequency, ownership and reporting levels
- Indicator specification-sheet development
Day 3: Data Quality and Interpretation
- Data sources and collection workflows
- Completeness, accuracy and timeliness
- Validation and reconciliation controls
- Rates, risk adjustment and comparability
- Variation, trends and control limits
- Benchmark selection and contextual interpretation
Day 4: Dashboards and Performance Reviews
- Dashboard hierarchy and audience needs
- Visual design and exception reporting
- Drill-down and segmentation methods
- Narrative insight and commentary standards
- Review-meeting structure and accountability
- Escalation, actions and decision tracking
Day 5: Governance and Improvement
- KPI governance and approval processes
- Measure owners and data stewards
- Corrective action and improvement linkage
- Indicator gaming and ethical safeguards
- Periodic retirement and refinement
- Performance framework implementation plan
Training Locations
This Performance Metrics and KPIs in Healthcare Settings Course is available in multiple cities. Please select your preferred location from the list below
Durrës
Albania
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Tirana
Albania
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Andorra la Vella
Andorra
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Escaldes-Engordany
Andorra
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Innsbruck
Austria
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Salzburg
Austria
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Vienna
Austria
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Gomel
Belarus
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Minsk
Belarus
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Antwerp
Belgium
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Brussels
Belgium
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Banja Luka
Bosnia and Herzegovina
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Sarajevo
Bosnia and Herzegovina
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Plovdiv
Bulgaria
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Sofia
Bulgaria
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Dubrovnik
Croatia
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Split
Croatia
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Zagreb
Croatia
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Limassol
Cyprus
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Nicosia
Cyprus
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Brno
Czech Republic
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Prague
Czech Republic
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Aarhus
Denmark
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Copenhagen
Denmark
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Tallinn
Estonia
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Tartu
Estonia
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Helsinki
Finland
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Tampere
Finland
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Lyon
France
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Marseille
France
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Nice
France
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Paris
France
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Berlin
Germany
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Frankfurt
Germany
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Hamburg
Germany
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Munich
Germany
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Athens
Greece
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Thessaloniki
Greece
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Budapest
Hungary
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Debrecen
Hungary
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Akureyri
Iceland
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Reykjavík
Iceland
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Jakarta
Indonesia
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Cork
Ireland
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Dublin
Ireland
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Florence
Italy
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Milan
Italy
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Naples
Italy
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Rome
Italy
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Osaka
Japan
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Tokyo
Japan
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Pristina
Kosovo
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Prizren
Kosovo
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Liepāja
Latvia
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Riga
Latvia
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Schaan
Liechtenstein
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Vaduz
Liechtenstein
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Kaunas
Lithuania
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Vilnius
Lithuania
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Esch-sur-Alzette
Luxembourg
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Luxembourg City
Luxembourg
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Kuala Lumpur
Malaysia
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Malé
Maldives
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St. Julian's
Malta
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Valletta
Malta
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Bălți
Moldova
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Chișinău
Moldova
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La Condamine
Monaco
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Monte Carlo
Monaco
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Budva
Montenegro
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Podgorica
Montenegro
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Amsterdam
Netherlands
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Rotterdam
Netherlands
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The Hague
Netherlands
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Abuja
Nigeria
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Lagos
Nigeria
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Port Harcourt
Nigeria
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Ohrid
North Macedonia
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Skopje
North Macedonia
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Bergen
Norway
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Oslo
Norway
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Gdańsk
Poland
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Kraków
Poland
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Warsaw
Poland
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Faro
Portugal
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Lisbon
Portugal
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Porto
Portugal
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Bucharest
Romania
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Cluj-Napoca
Romania
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City of San Marino
San Marino
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Serravalle
San Marino
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Belgrade
Serbia
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Novi Sad
Serbia
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Singapore
Singapore
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Bratislava
Slovakia
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Košice
Slovakia
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Bled
Slovenia
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Ljubljana
Slovenia
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Incheon
South Korea
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Seoul
South Korea
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Barcelona
Spain
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Madrid
Spain
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Valencia
Spain
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Sri Jayawardenepura Kotte
Sri Lanka
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Gothenburg
Sweden
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Stockholm
Sweden
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Bern
Switzerland
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Geneva
Switzerland
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Zurich
Switzerland
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Kaohsiung
Taiwan
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Taipei
Taiwan
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Ankara
Turkey
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Istanbul
Turkey
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Kyiv
Ukraine
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Lviv
Ukraine
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Odesa
Ukraine
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Dubai
United Arab Emirates
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Birmingham
United Kingdom
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Edinburgh
United Kingdom
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London
United Kingdom
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Manchester
United Kingdom
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Rome (Vatican-adjacent)
Vatican City
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Vatican City
Vatican City
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Training Schedule
Below is the table of cities along with the respective dates for the upcoming training sessions of Performance Metrics and KPIs in Healthcare Settings Course. Please review the schedule to find the most convenient option for you. You can also use the below search bar to type the city name and filter the results.
The next session starts on , with dates available in 123 cities up to October 2027.
| City | Start Date | End Date | Fees | Details |
|---|---|---|---|---|
| October 2026 | ||||
| Tirana, Albania | 8,970.00 GBP | |||
| November 2026 | ||||
| Dubai, United Arab Emirates | 7,370.00 GBP | |||
| Andorra la Vella, Andorra | 8,980.00 GBP | |||
| Escaldes-Engordany, Andorra | 9,035.00 GBP | |||
| Innsbruck, Austria | 9,085.00 GBP | |||
| Salzburg, Austria | 9,185.00 GBP | |||
| Vienna, Austria | 9,145.00 GBP | |||
| Gomel, Belarus | 8,830.00 GBP | |||
| Minsk, Belarus | 8,835.00 GBP | |||
| Antwerp, Belgium | 9,180.00 GBP | |||
| Brussels, Belgium | 9,085.00 GBP | |||
| Banja Luka, Bosnia and Herzegovina | 8,940.00 GBP | |||
| Sarajevo, Bosnia and Herzegovina | 8,850.00 GBP | |||
| Plovdiv, Bulgaria | 8,950.00 GBP | |||
| Sofia, Bulgaria | 8,975.00 GBP | |||
| Dubrovnik, Croatia | 8,845.00 GBP | |||
| Split, Croatia | 8,870.00 GBP | |||
| Zagreb, Croatia | 8,770.00 GBP | |||
| Limassol, Cyprus | 8,970.00 GBP | |||
| Nicosia, Cyprus | 9,150.00 GBP | |||
| Brno, Czech Republic | 9,065.00 GBP | |||
| Prague, Czech Republic | 9,095.00 GBP | |||
| Aarhus, Denmark | 9,315.00 GBP | |||
| Copenhagen, Denmark | 9,275.00 GBP | |||
| Tallinn, Estonia | 9,020.00 GBP | |||
| Tartu, Estonia | 9,045.00 GBP | |||
| Helsinki, Finland | 9,115.00 GBP | |||
| Tampere, Finland | 9,150.00 GBP | |||
| Lyon, France | 9,215.00 GBP | |||
| Marseille, France | 9,060.00 GBP | |||
| Nice, France | 9,180.00 GBP | |||
| Paris, France | 9,250.00 GBP | |||
| Berlin, Germany | 9,080.00 GBP | |||
| Frankfurt, Germany | 9,045.00 GBP | |||
| Hamburg, Germany | 9,115.00 GBP | |||
| Munich, Germany | 9,085.00 GBP | |||
| Athens, Greece | 8,965.00 GBP | |||
| Thessaloniki, Greece | 9,085.00 GBP | |||
| Budapest, Hungary | 8,965.00 GBP | |||
| Debrecen, Hungary | 8,850.00 GBP | |||
| Akureyri, Iceland | 9,345.00 GBP | |||
| Reykjavík, Iceland | 9,235.00 GBP | |||
| Jakarta, Indonesia | 10,345.00 GBP | |||
| Cork, Ireland | 9,170.00 GBP | |||
| Dublin, Ireland | 9,220.00 GBP | |||
| Florence, Italy | 9,120.00 GBP | |||
| Milan, Italy | 9,185.00 GBP | |||
| Naples, Italy | 9,120.00 GBP | |||
| Rome, Italy | 9,250.00 GBP | |||
| Osaka, Japan | 11,290.00 GBP | |||
| Tokyo, Japan | 11,450.00 GBP | |||
| Pristina, Kosovo | 8,970.00 GBP | |||
| Prizren, Kosovo | 8,810.00 GBP | |||
| Liepāja, Latvia | 8,880.00 GBP | |||
| Riga, Latvia | 8,865.00 GBP | |||
| Schaan, Liechtenstein | 9,235.00 GBP | |||
| Vaduz, Liechtenstein | 9,325.00 GBP | |||
| Kaunas, Lithuania | 8,770.00 GBP | |||
| Vilnius, Lithuania | 8,795.00 GBP | |||
| Esch-sur-Alzette, Luxembourg | 9,420.00 GBP | |||
| Luxembourg City, Luxembourg | 9,225.00 GBP | |||
| Kuala Lumpur, Malaysia | 10,490.00 GBP | |||
| Malé, Maldives | 10,855.00 GBP | |||
| St. Julian's, Malta | 9,065.00 GBP | |||
| Valletta, Malta | 8,990.00 GBP | |||
| Bălți, Moldova | 8,885.00 GBP | |||
| Chișinău, Moldova | 8,790.00 GBP | |||
| La Condamine, Monaco | 9,385.00 GBP | |||
| Monte Carlo, Monaco | 9,415.00 GBP | |||
| Budva, Montenegro | 8,785.00 GBP | |||
| Podgorica, Montenegro | 8,775.00 GBP | |||
| Amsterdam, Netherlands | 9,050.00 GBP | |||
| Rotterdam, Netherlands | 9,100.00 GBP | |||
| The Hague, Netherlands | 9,165.00 GBP | |||
| Abuja, Nigeria | 9,820.00 GBP | |||
| Lagos, Nigeria | 10,380.00 GBP | |||
| Port Harcourt, Nigeria | 9,955.00 GBP | |||
| Ohrid, North Macedonia | 8,880.00 GBP | |||
| Skopje, North Macedonia | 8,895.00 GBP | |||
| Bergen, Norway | 9,385.00 GBP | |||
| Oslo, Norway | 9,340.00 GBP | |||
| Gdańsk, Poland | 8,960.00 GBP | |||
| Kraków, Poland | 8,845.00 GBP | |||
| Warsaw, Poland | 8,850.00 GBP | |||
| Faro, Portugal | 9,075.00 GBP | |||
| Lisbon, Portugal | 8,970.00 GBP | |||
| Porto, Portugal | 8,980.00 GBP | |||
| Bucharest, Romania | 8,925.00 GBP | |||
| Cluj-Napoca, Romania | 8,960.00 GBP | |||
| City of San Marino, San Marino | 9,000.00 GBP | |||
| Serravalle, San Marino | 8,945.00 GBP | |||
| Belgrade, Serbia | 8,930.00 GBP | |||
| Novi Sad, Serbia | 8,845.00 GBP | |||
| Singapore, Singapore | 11,290.00 GBP | |||
| Bratislava, Slovakia | 8,900.00 GBP | |||
| Košice, Slovakia | 8,885.00 GBP | |||
| Bled, Slovenia | 9,010.00 GBP | |||
| Ljubljana, Slovenia | 8,980.00 GBP | |||
| Incheon, South Korea | 11,315.00 GBP | |||
| Seoul, South Korea | 11,315.00 GBP | |||
| Barcelona, Spain | 9,110.00 GBP | |||
| Madrid, Spain | 8,970.00 GBP | |||
| Valencia, Spain | 8,935.00 GBP | |||
| Sri Jayawardenepura Kotte, Sri Lanka | 10,415.00 GBP | |||
| Gothenburg, Sweden | 9,250.00 GBP | |||
| Stockholm, Sweden | 9,205.00 GBP | |||
| Bern, Switzerland | 9,245.00 GBP | |||
| Geneva, Switzerland | 9,340.00 GBP | |||
| Zurich, Switzerland | 9,370.00 GBP | |||
| Kaohsiung, Taiwan | 10,880.00 GBP | |||
| Taipei, Taiwan | 10,885.00 GBP | |||
| Ankara, Turkey | 10,595.00 GBP | |||
| Istanbul, Turkey | 10,495.00 GBP | |||
| Kyiv, Ukraine | 8,925.00 GBP | |||
| Lviv, Ukraine | 8,950.00 GBP | |||
| Odesa, Ukraine | 8,950.00 GBP | |||
| Birmingham, United Kingdom | 9,195.00 GBP | |||
| Edinburgh, United Kingdom | 9,085.00 GBP | |||
| London, United Kingdom | 9,265.00 GBP | |||
| Manchester, United Kingdom | 9,225.00 GBP | |||
| Rome (Vatican-adjacent), Vatican City | 9,125.00 GBP | |||
| Vatican City, Vatican City | 8,940.00 GBP | |||
| Durrës, Albania | 8,940.00 GBP | |||
| Tirana, Albania | 8,970.00 GBP | |||
| December 2026 | ||||
| Dubai, United Arab Emirates | 7,370.00 GBP | |||
| Andorra la Vella, Andorra | 8,980.00 GBP | |||
| Escaldes-Engordany, Andorra | 9,035.00 GBP | |||
| Innsbruck, Austria | 9,085.00 GBP | |||
| Salzburg, Austria | 9,185.00 GBP | |||
| Vienna, Austria | 9,145.00 GBP | |||
| Gomel, Belarus | 8,830.00 GBP | |||
| Minsk, Belarus | 8,835.00 GBP | |||
| Antwerp, Belgium | 9,180.00 GBP | |||
| Brussels, Belgium | 9,085.00 GBP | |||
| Banja Luka, Bosnia and Herzegovina | 8,940.00 GBP | |||
| Sarajevo, Bosnia and Herzegovina | 8,850.00 GBP | |||
| Plovdiv, Bulgaria | 8,950.00 GBP | |||
| Sofia, Bulgaria | 8,975.00 GBP | |||
| Dubrovnik, Croatia | 8,845.00 GBP | |||
| Split, Croatia | 8,870.00 GBP | |||
| Zagreb, Croatia | 8,770.00 GBP | |||
| Limassol, Cyprus | 8,970.00 GBP | |||
| Nicosia, Cyprus | 9,150.00 GBP | |||
| Brno, Czech Republic | 9,065.00 GBP | |||
| Prague, Czech Republic | 9,095.00 GBP | |||
| Aarhus, Denmark | 9,315.00 GBP | |||
| Copenhagen, Denmark | 9,275.00 GBP | |||
| Tallinn, Estonia | 9,020.00 GBP | |||
| Tartu, Estonia | 9,045.00 GBP | |||
| Helsinki, Finland | 9,115.00 GBP | |||
| Tampere, Finland | 9,150.00 GBP | |||
| Lyon, France | 9,215.00 GBP | |||
| Marseille, France | 9,060.00 GBP | |||
| Nice, France | 9,180.00 GBP | |||
| Paris, France | 9,250.00 GBP | |||
| Berlin, Germany | 9,080.00 GBP | |||
| Frankfurt, Germany | 9,045.00 GBP | |||
| Hamburg, Germany | 9,115.00 GBP | |||
| Munich, Germany | 9,085.00 GBP | |||
| Athens, Greece | 8,965.00 GBP | |||
| Thessaloniki, Greece | 9,085.00 GBP | |||
| Budapest, Hungary | 8,965.00 GBP | |||
| Debrecen, Hungary | 8,850.00 GBP | |||
| Akureyri, Iceland | 9,345.00 GBP | |||
| Reykjavík, Iceland | 9,235.00 GBP | |||
| Jakarta, Indonesia | 10,345.00 GBP | |||
| Cork, Ireland | 9,170.00 GBP | |||
| Dublin, Ireland | 9,220.00 GBP | |||
| Florence, Italy | 9,120.00 GBP | |||
| Milan, Italy | 9,185.00 GBP | |||
| Naples, Italy | 9,120.00 GBP | |||
| Rome, Italy | 9,250.00 GBP | |||
| Osaka, Japan | 11,290.00 GBP | |||
| Tokyo, Japan | 11,450.00 GBP | |||
| Pristina, Kosovo | 8,970.00 GBP | |||
| Prizren, Kosovo | 8,810.00 GBP | |||
| Liepāja, Latvia | 8,880.00 GBP | |||
| Riga, Latvia | 8,865.00 GBP | |||
| Schaan, Liechtenstein | 9,235.00 GBP | |||
| Vaduz, Liechtenstein | 9,325.00 GBP | |||
| Kaunas, Lithuania | 8,770.00 GBP | |||
| Vilnius, Lithuania | 8,795.00 GBP | |||
| Esch-sur-Alzette, Luxembourg | 9,420.00 GBP | |||
| Luxembourg City, Luxembourg | 9,225.00 GBP | |||
| Kuala Lumpur, Malaysia | 10,490.00 GBP | |||
| Malé, Maldives | 10,855.00 GBP | |||
| St. Julian's, Malta | 9,065.00 GBP | |||
| Valletta, Malta | 8,990.00 GBP | |||
| Bălți, Moldova | 8,885.00 GBP | |||
| Chișinău, Moldova | 8,790.00 GBP | |||
| La Condamine, Monaco | 9,385.00 GBP | |||
| Monte Carlo, Monaco | 9,415.00 GBP | |||
| Budva, Montenegro | 8,785.00 GBP | |||
| Podgorica, Montenegro | 8,775.00 GBP | |||
| Amsterdam, Netherlands | 9,050.00 GBP | |||
| Rotterdam, Netherlands | 9,100.00 GBP | |||
| The Hague, Netherlands | 9,165.00 GBP | |||
| Abuja, Nigeria | 9,820.00 GBP | |||
| Lagos, Nigeria | 10,380.00 GBP | |||
| Port Harcourt, Nigeria | 9,955.00 GBP | |||
| Ohrid, North Macedonia | 8,880.00 GBP | |||
| Skopje, North Macedonia | 8,895.00 GBP | |||
| Bergen, Norway | 9,385.00 GBP | |||
| Oslo, Norway | 9,340.00 GBP | |||
| Gdańsk, Poland | 8,960.00 GBP | |||
| Kraków, Poland | 8,845.00 GBP | |||
| Warsaw, Poland | 8,850.00 GBP | |||
| Faro, Portugal | 9,075.00 GBP | |||
| Lisbon, Portugal | 8,970.00 GBP | |||
| Porto, Portugal | 8,980.00 GBP | |||
| Bucharest, Romania | 8,925.00 GBP | |||
| Cluj-Napoca, Romania | 8,960.00 GBP | |||
| City of San Marino, San Marino | 9,000.00 GBP | |||
| Serravalle, San Marino | 8,945.00 GBP | |||
| Belgrade, Serbia | 8,930.00 GBP | |||
| Novi Sad, Serbia | 8,845.00 GBP | |||
| Singapore, Singapore | 11,290.00 GBP | |||
| Bratislava, Slovakia | 8,900.00 GBP | |||
| Košice, Slovakia | 8,885.00 GBP | |||
| Bled, Slovenia | 9,010.00 GBP | |||
| Ljubljana, Slovenia | 8,980.00 GBP | |||
| Incheon, South Korea | 11,315.00 GBP | |||
| Seoul, South Korea | 11,315.00 GBP | |||
| Barcelona, Spain | 9,110.00 GBP | |||
| Madrid, Spain | 8,970.00 GBP | |||
| Valencia, Spain | 8,935.00 GBP | |||
| Sri Jayawardenepura Kotte, Sri Lanka | 10,415.00 GBP | |||
| Gothenburg, Sweden | 9,250.00 GBP | |||
| Stockholm, Sweden | 9,205.00 GBP | |||
| Bern, Switzerland | 9,245.00 GBP | |||
| Geneva, Switzerland | 9,340.00 GBP | |||
| Zurich, Switzerland | 9,370.00 GBP | |||
| Kaohsiung, Taiwan | 10,880.00 GBP | |||
| Taipei, Taiwan | 10,885.00 GBP | |||
| Ankara, Turkey | 10,595.00 GBP | |||
| Istanbul, Turkey | 10,495.00 GBP | |||
| Kyiv, Ukraine | 8,925.00 GBP | |||
| Lviv, Ukraine | 8,950.00 GBP | |||
| Odesa, Ukraine | 8,950.00 GBP | |||
| Birmingham, United Kingdom | 9,195.00 GBP | |||
| Edinburgh, United Kingdom | 9,085.00 GBP | |||
| London, United Kingdom | 9,265.00 GBP | |||
| Manchester, United Kingdom | 9,225.00 GBP | |||
| Rome (Vatican-adjacent), Vatican City | 9,125.00 GBP | |||
| Vatican City, Vatican City | 8,940.00 GBP | |||
| Durrës, Albania | 8,940.00 GBP | |||
| Tirana, Albania | 8,970.00 GBP | |||
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