Hospital Operations and Quality Improvement Course

Training Outlines

Introduction

Hospital performance depends on thousands of connected clinical, administrative and support processes. This course provides a systems approach to improving flow, capacity, quality and patient experience without treating isolated symptoms.

Objectives

• Map hospital operations as an interconnected care-delivery system.
• Analyse demand, capacity, bottlenecks and patient flow.
• Use process mapping to identify delays, waste and failure points.
• Apply structured quality-improvement methods and tools.
• Develop meaningful operational and quality measures.
• Engage multidisciplinary teams in testing changes.
• Standardise successful improvements and manage variation.
• Build governance that sustains operational performance.

Course Outlines

Day 1: Hospital Operations as a System

• Hospital value streams and service interfaces
• Patient journeys across departments
• Demand, capacity and variability
• Clinical, administrative and support dependencies
• Operational risk and quality relationships
• System maps and improvement priorities

Day 2: Patient Flow and Capacity Management

• Referral, admission and discharge flows
• Bed, theatre and diagnostic capacity
• Queues, waits and bottleneck analysis
• Scheduling and resource coordination
• Daily operational control practices
• Escalation and surge-management principles

Day 3: Quality Improvement Methods

• Improvement aims and project charters
• Process mapping and value analysis
• Root-cause and cause-effect tools
• Plan-do-study-act testing cycles
• Lean flow and waste reduction
• Standard work and error-proofing

Day 4: Measurement and Team-Based Improvement

• Outcome, process and balancing measures
• Data definitions and collection plans
• Run charts and variation interpretation
• Multidisciplinary improvement teams
• Patient and staff experience evidence
• Huddles, visual management and accountability

Day 5: Implementation and Sustained Performance

• Pilot evaluation and scale-up decisions
• Change adoption and local ownership
• Control plans and performance monitoring
• Benefits, unintended effects and learning
• Executive oversight and barrier removal
• Hospital improvement action plan

Training Schedule

Below is the table of cities along with the respective dates for the upcoming training sessions of Hospital Operations and Quality Improvement Course. Please review the schedule to find the most convenient option for you. You can also use the below search bar to type the city name and filter the results.