EPW Training runs customer service training in Malaysia, taught in person in Kuala Lumpur. The main course, Customer Service Excellence, covers communicating with customers, managing expectations, handling complaints and recovering service, and measuring results. Other courses focus on service quality management and on service in hospitals, facilities, airlines and travel. Every course lasts five days and starts about twice a month.
What the Customer Service Excellence course covers
- Day 1: foundations of excellent customer service
- Day 2: communication and understanding customers
- Day 3: managing expectations and delivering the service
- Day 4: complaints and service recovery
- Day 5: measuring and improving service
Choose the right course
- Customer service skills: Customer Service Excellence and Customer Satisfaction and Service Quality Management.
- Healthcare and facilities: Patient Experience and Service Excellence and Customer Service Excellence for Facilities Professionals.
- Airlines and travel: Airline Customer Service and Ground Operations and Travel Agency Operations and Service Excellence.
- Service standards and contracts: Service Level Agreement Development and Monitoring.
Who should attend
- Customer service staff, supervisors and team leaders
- Front-line staff in banks, government services, retail and hospitality
- Call centre and complaints teams
- Managers responsible for service quality and customer satisfaction
Why train in Kuala Lumpur
Kuala Lumpur is Malaysia's capital and a major business centre in South-East Asia, with direct flights from the Gulf and across Asia. The courses are practical, with role plays and real service cases.
Frequently asked questions
Where in Malaysia do the courses run?
The courses run in Kuala Lumpur. Any course can also be delivered in-house at your own premises elsewhere in Malaysia.
How long are the customer service courses in Kuala Lumpur?
Each course runs for five days, in person in Kuala Lumpur, and starts about twice a month.
Which course should I choose?
Front-line staff and supervisors start with Customer Service Excellence. Managers who measure and improve service choose Customer Satisfaction and Service Quality Management.
Do you have customer service training for hospitals?
Yes. Patient Experience and Service Excellence covers communication, empathy, complaints and service recovery in healthcare.
How much does a course in Kuala Lumpur cost?
Five-day courses in Kuala Lumpur are currently listed at 9,450 GBP or 10,490 GBP, depending on the course. The exact fee is shown next to every date on each course page. Travel, accommodation, meals and visa fees are not included.
Do I get a certificate?
Yes. Everyone who completes a course receives an EPW Training certificate of completion.
Can a course run for our team only?
Yes. Any of these courses can be delivered in-house, in Kuala Lumpur or at your own premises. Contact EPW for group pricing and dates.
The same courses run in Dubai. Browse all quality and productivity courses in Kuala Lumpur.