EPW Training runs customer service training courses in Dubai for front-line staff, supervisors and managers. The main course, Customer Service Excellence, covers communicating with customers, managing expectations, handling complaints and recovering service, and measuring results. Other courses focus on service quality management and on service in hospitals, facilities, airlines and travel. Every course lasts five days, is taught in person in Dubai, and starts about twice a month.
What the Customer Service Excellence course covers
- Day 1: foundations of excellent customer service
- Day 2: communication and understanding customers
- Day 3: managing expectations and delivering the service
- Day 4: complaints and service recovery
- Day 5: measuring and improving service
Choose the right course
- Customer service skills: Customer Service Excellence and Customer Satisfaction and Service Quality Management.
- Healthcare and facilities: Patient Experience and Service Excellence and Customer Service Excellence for Facilities Professionals.
- Airlines and travel: Airline Customer Service and Ground Operations and Travel Agency Operations and Service Excellence.
- Service standards and contracts: Service Level Agreement Development and Monitoring.
Who should attend
- Customer service staff, supervisors and team leaders
- Front-line staff in banks, government services, retail and hospitality
- Call centre and complaints teams
- Managers responsible for service quality and customer satisfaction
Why train in Dubai
Dubai is a short, direct flight from the Gulf, Africa and Europe, which makes it easy to bring a team together from several countries. Service standards in Dubai are high, which gives delegates plenty of real examples to discuss.
Frequently asked questions
How long are the customer service courses in Dubai?
Each course runs for five days, in person in Dubai, and starts about twice a month.
Which course should I choose?
Front-line staff and supervisors start with Customer Service Excellence. Managers who measure and improve service choose Customer Satisfaction and Service Quality Management.
Do you have customer service training for hospitals?
Yes. Patient Experience and Service Excellence covers communication, empathy, complaints and service recovery in healthcare.
How much does a course in Dubai cost?
Five-day courses in Dubai are currently listed at 6,640 GBP or 7,370 GBP, depending on the course. The exact fee is shown next to every date on each course page. Travel, accommodation, meals and visa fees are not included.
Do I get a certificate?
Yes. Everyone who completes a course receives an EPW Training certificate of completion.
Can a course run for our team only?
Yes. Any of these courses can be delivered in-house, in Dubai or at your own premises. Contact EPW for group pricing and dates.
Browse all quality and productivity courses in Dubai.