Stakeholder Communication and Change Management in FM Course
Lead FM change through stakeholder analysis, clear communication, impact assessment, engagement, resistance management and sustained adoption.
Training Outlines
Introduction
Facilities changes affect how people work, move, access services and experience buildings. This course combines stakeholder communication with structured change management so operational improvements are understood, supported and successfully adopted.
Objectives
- Identify stakeholders, interests, influence and communication needs.
- Develop targeted communication strategies for FM initiatives.
- Explain complex operational changes in clear, relevant language.
- Assess change impacts, readiness and adoption risks.
- Build sponsorship, consultation and stakeholder involvement.
- Recognise and address resistance constructively.
- Coordinate implementation, feedback and issue escalation.
- Measure adoption and reinforce sustainable behaviour change.
Course Outlines
Day 1: Stakeholder Analysis and Engagement Strategy
- FM stakeholder groups and service relationships
- Interest, influence and impact mapping
- Stakeholder expectations and success criteria
- Engagement levels and participation choices
- Governance, sponsorship and change networks
- Stakeholder-engagement plan development
Day 2: Communication Planning and Delivery
- Communication objectives and key messages
- Audience segmentation and channel selection
- Technical information in plain language
- Briefings, meetings and written updates
- Listening, questioning and feedback methods
- Communication calendars and responsibility mapping
Day 3: Change Impact and Readiness
- Types of FM and workplace change
- Current and future-state comparison
- People, process and role impacts
- Readiness, capacity and adoption barriers
- Risk assessment and resistance diagnosis
- Change strategy and support requirements
Day 4: Implementation and Resistance Management
- Leadership visibility and sponsor actions
- Consultation, co-design and user involvement
- Training, guidance and local champions
- Responding to concerns and objections
- Transition support and operational continuity
- Issue, conflict and escalation management
Day 5: Adoption and Change Sustainability
- Adoption indicators and user feedback
- Reinforcement, recognition and accountability
- Post-implementation reviews
- Benefits tracking and corrective action
- Lessons learned and communication follow-through
- FM change-management action plan
Training Locations
This Stakeholder Communication and Change Management in FM Course is available in multiple cities. Please select your preferred location from the list below
Durrës
Albania
Next session:
Tirana
Albania
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Andorra la Vella
Andorra
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Escaldes-Engordany
Andorra
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Innsbruck
Austria
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Salzburg
Austria
Next session:
Vienna
Austria
Next session:
Gomel
Belarus
Next session:
Minsk
Belarus
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Antwerp
Belgium
Next session:
Brussels
Belgium
Next session:
Banja Luka
Bosnia and Herzegovina
Next session:
Sarajevo
Bosnia and Herzegovina
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Plovdiv
Bulgaria
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Sofia
Bulgaria
Next session:
Dubrovnik
Croatia
Next session:
Split
Croatia
Next session:
Zagreb
Croatia
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Limassol
Cyprus
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Nicosia
Cyprus
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Brno
Czech Republic
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Prague
Czech Republic
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Aarhus
Denmark
Next session:
Copenhagen
Denmark
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Tallinn
Estonia
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Tartu
Estonia
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Helsinki
Finland
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Tampere
Finland
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Lyon
France
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Marseille
France
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Nice
France
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Paris
France
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Berlin
Germany
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Frankfurt
Germany
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Hamburg
Germany
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Munich
Germany
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Athens
Greece
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Thessaloniki
Greece
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Budapest
Hungary
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Debrecen
Hungary
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Akureyri
Iceland
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Reykjavík
Iceland
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Jakarta
Indonesia
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Cork
Ireland
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Dublin
Ireland
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Florence
Italy
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Milan
Italy
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Naples
Italy
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Rome
Italy
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Osaka
Japan
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Tokyo
Japan
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Pristina
Kosovo
Next session:
Prizren
Kosovo
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Liepāja
Latvia
Next session:
Riga
Latvia
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Schaan
Liechtenstein
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Vaduz
Liechtenstein
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Kaunas
Lithuania
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Vilnius
Lithuania
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Esch-sur-Alzette
Luxembourg
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Luxembourg City
Luxembourg
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Kuala Lumpur
Malaysia
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Malé
Maldives
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St. Julian's
Malta
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Valletta
Malta
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Bălți
Moldova
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Chișinău
Moldova
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La Condamine
Monaco
Next session:
Monte Carlo
Monaco
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Budva
Montenegro
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Podgorica
Montenegro
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Amsterdam
Netherlands
Next session:
Rotterdam
Netherlands
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The Hague
Netherlands
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Abuja
Nigeria
Next session:
Lagos
Nigeria
Next session:
Port Harcourt
Nigeria
Next session:
Ohrid
North Macedonia
Next session:
Skopje
North Macedonia
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Bergen
Norway
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Oslo
Norway
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Gdańsk
Poland
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Kraków
Poland
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Warsaw
Poland
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Faro
Portugal
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Lisbon
Portugal
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Porto
Portugal
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Bucharest
Romania
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Cluj-Napoca
Romania
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City of San Marino
San Marino
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Serravalle
San Marino
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Belgrade
Serbia
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Novi Sad
Serbia
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Singapore
Singapore
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Bratislava
Slovakia
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Košice
Slovakia
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Bled
Slovenia
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Ljubljana
Slovenia
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Incheon
South Korea
Next session:
Seoul
South Korea
Next session:
Barcelona
Spain
Next session:
Madrid
Spain
Next session:
Valencia
Spain
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Sri Jayawardenepura Kotte
Sri Lanka
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Gothenburg
Sweden
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Stockholm
Sweden
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Bern
Switzerland
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Geneva
Switzerland
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Zurich
Switzerland
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Kaohsiung
Taiwan
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Taipei
Taiwan
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Ankara
Turkey
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Istanbul
Turkey
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Kyiv
Ukraine
Next session:
Lviv
Ukraine
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Odesa
Ukraine
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Dubai
United Arab Emirates
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Birmingham
United Kingdom
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Edinburgh
United Kingdom
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London
United Kingdom
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Manchester
United Kingdom
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Rome (Vatican-adjacent)
Vatican City
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Vatican City
Vatican City
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Training Schedule
Below is the table of cities along with the respective dates for the upcoming training sessions of Stakeholder Communication and Change Management in FM Course. Please review the schedule to find the most convenient option for you. You can also use the below search bar to type the city name and filter the results.
The next session starts on , with dates available in 123 cities up to October 2027.
| City | Start Date | End Date | Fees | Details |
|---|---|---|---|---|
| October 2026 | ||||
| Tirana, Albania | 8,970.00 GBP | |||
| November 2026 | ||||
| Dubai, United Arab Emirates | 7,370.00 GBP | |||
| Andorra la Vella, Andorra | 8,980.00 GBP | |||
| Escaldes-Engordany, Andorra | 9,035.00 GBP | |||
| Innsbruck, Austria | 9,085.00 GBP | |||
| Salzburg, Austria | 9,185.00 GBP | |||
| Vienna, Austria | 9,145.00 GBP | |||
| Gomel, Belarus | 8,830.00 GBP | |||
| Minsk, Belarus | 8,835.00 GBP | |||
| Antwerp, Belgium | 9,180.00 GBP | |||
| Brussels, Belgium | 9,085.00 GBP | |||
| Banja Luka, Bosnia and Herzegovina | 8,940.00 GBP | |||
| Sarajevo, Bosnia and Herzegovina | 8,850.00 GBP | |||
| Plovdiv, Bulgaria | 8,950.00 GBP | |||
| Sofia, Bulgaria | 8,975.00 GBP | |||
| Dubrovnik, Croatia | 8,845.00 GBP | |||
| Split, Croatia | 8,870.00 GBP | |||
| Zagreb, Croatia | 8,770.00 GBP | |||
| Limassol, Cyprus | 8,970.00 GBP | |||
| Nicosia, Cyprus | 9,150.00 GBP | |||
| Brno, Czech Republic | 9,065.00 GBP | |||
| Prague, Czech Republic | 9,095.00 GBP | |||
| Aarhus, Denmark | 9,315.00 GBP | |||
| Copenhagen, Denmark | 9,275.00 GBP | |||
| Tallinn, Estonia | 9,020.00 GBP | |||
| Tartu, Estonia | 9,045.00 GBP | |||
| Helsinki, Finland | 9,115.00 GBP | |||
| Tampere, Finland | 9,150.00 GBP | |||
| Lyon, France | 9,215.00 GBP | |||
| Marseille, France | 9,060.00 GBP | |||
| Nice, France | 9,180.00 GBP | |||
| Paris, France | 9,250.00 GBP | |||
| Berlin, Germany | 9,080.00 GBP | |||
| Frankfurt, Germany | 9,045.00 GBP | |||
| Hamburg, Germany | 9,115.00 GBP | |||
| Munich, Germany | 9,085.00 GBP | |||
| Athens, Greece | 8,965.00 GBP | |||
| Thessaloniki, Greece | 9,085.00 GBP | |||
| Budapest, Hungary | 8,965.00 GBP | |||
| Debrecen, Hungary | 8,850.00 GBP | |||
| Akureyri, Iceland | 9,345.00 GBP | |||
| Reykjavík, Iceland | 9,235.00 GBP | |||
| Jakarta, Indonesia | 10,345.00 GBP | |||
| Cork, Ireland | 9,170.00 GBP | |||
| Dublin, Ireland | 9,220.00 GBP | |||
| Florence, Italy | 9,120.00 GBP | |||
| Milan, Italy | 9,185.00 GBP | |||
| Naples, Italy | 9,120.00 GBP | |||
| Rome, Italy | 9,250.00 GBP | |||
| Osaka, Japan | 11,290.00 GBP | |||
| Tokyo, Japan | 11,450.00 GBP | |||
| Pristina, Kosovo | 8,970.00 GBP | |||
| Prizren, Kosovo | 8,810.00 GBP | |||
| Liepāja, Latvia | 8,880.00 GBP | |||
| Riga, Latvia | 8,865.00 GBP | |||
| Schaan, Liechtenstein | 9,235.00 GBP | |||
| Vaduz, Liechtenstein | 9,325.00 GBP | |||
| Kaunas, Lithuania | 8,770.00 GBP | |||
| Vilnius, Lithuania | 8,795.00 GBP | |||
| Esch-sur-Alzette, Luxembourg | 9,420.00 GBP | |||
| Luxembourg City, Luxembourg | 9,225.00 GBP | |||
| Kuala Lumpur, Malaysia | 10,490.00 GBP | |||
| Malé, Maldives | 10,855.00 GBP | |||
| St. Julian's, Malta | 9,065.00 GBP | |||
| Valletta, Malta | 8,990.00 GBP | |||
| Bălți, Moldova | 8,885.00 GBP | |||
| Chișinău, Moldova | 8,790.00 GBP | |||
| La Condamine, Monaco | 9,385.00 GBP | |||
| Monte Carlo, Monaco | 9,415.00 GBP | |||
| Budva, Montenegro | 8,785.00 GBP | |||
| Podgorica, Montenegro | 8,775.00 GBP | |||
| Amsterdam, Netherlands | 9,050.00 GBP | |||
| Rotterdam, Netherlands | 9,100.00 GBP | |||
| The Hague, Netherlands | 9,165.00 GBP | |||
| Abuja, Nigeria | 9,820.00 GBP | |||
| Lagos, Nigeria | 10,380.00 GBP | |||
| Port Harcourt, Nigeria | 9,955.00 GBP | |||
| Ohrid, North Macedonia | 8,880.00 GBP | |||
| Skopje, North Macedonia | 8,895.00 GBP | |||
| Bergen, Norway | 9,385.00 GBP | |||
| Oslo, Norway | 9,340.00 GBP | |||
| Gdańsk, Poland | 8,960.00 GBP | |||
| Kraków, Poland | 8,845.00 GBP | |||
| Warsaw, Poland | 8,850.00 GBP | |||
| Faro, Portugal | 9,075.00 GBP | |||
| Lisbon, Portugal | 8,970.00 GBP | |||
| Porto, Portugal | 8,980.00 GBP | |||
| Bucharest, Romania | 8,925.00 GBP | |||
| Cluj-Napoca, Romania | 8,960.00 GBP | |||
| City of San Marino, San Marino | 9,000.00 GBP | |||
| Serravalle, San Marino | 8,945.00 GBP | |||
| Belgrade, Serbia | 8,930.00 GBP | |||
| Novi Sad, Serbia | 8,845.00 GBP | |||
| Singapore, Singapore | 11,290.00 GBP | |||
| Bratislava, Slovakia | 8,900.00 GBP | |||
| Košice, Slovakia | 8,885.00 GBP | |||
| Bled, Slovenia | 9,010.00 GBP | |||
| Ljubljana, Slovenia | 8,980.00 GBP | |||
| Incheon, South Korea | 11,315.00 GBP | |||
| Seoul, South Korea | 11,315.00 GBP | |||
| Barcelona, Spain | 9,110.00 GBP | |||
| Madrid, Spain | 8,970.00 GBP | |||
| Valencia, Spain | 8,935.00 GBP | |||
| Sri Jayawardenepura Kotte, Sri Lanka | 10,415.00 GBP | |||
| Gothenburg, Sweden | 9,250.00 GBP | |||
| Stockholm, Sweden | 9,205.00 GBP | |||
| Bern, Switzerland | 9,245.00 GBP | |||
| Geneva, Switzerland | 9,340.00 GBP | |||
| Zurich, Switzerland | 9,370.00 GBP | |||
| Kaohsiung, Taiwan | 10,880.00 GBP | |||
| Taipei, Taiwan | 10,885.00 GBP | |||
| Ankara, Turkey | 10,595.00 GBP | |||
| Istanbul, Turkey | 10,495.00 GBP | |||
| Kyiv, Ukraine | 8,925.00 GBP | |||
| Lviv, Ukraine | 8,950.00 GBP | |||
| Odesa, Ukraine | 8,950.00 GBP | |||
| Birmingham, United Kingdom | 9,195.00 GBP | |||
| Edinburgh, United Kingdom | 9,085.00 GBP | |||
| London, United Kingdom | 9,265.00 GBP | |||
| Manchester, United Kingdom | 9,225.00 GBP | |||
| Rome (Vatican-adjacent), Vatican City | 9,125.00 GBP | |||
| Vatican City, Vatican City | 8,940.00 GBP | |||
| Durrës, Albania | 8,940.00 GBP | |||
| Tirana, Albania | 8,970.00 GBP | |||
| December 2026 | ||||
| Dubai, United Arab Emirates | 7,370.00 GBP | |||
| Andorra la Vella, Andorra | 8,980.00 GBP | |||
| Escaldes-Engordany, Andorra | 9,035.00 GBP | |||
| Innsbruck, Austria | 9,085.00 GBP | |||
| Salzburg, Austria | 9,185.00 GBP | |||
| Vienna, Austria | 9,145.00 GBP | |||
| Gomel, Belarus | 8,830.00 GBP | |||
| Minsk, Belarus | 8,835.00 GBP | |||
| Antwerp, Belgium | 9,180.00 GBP | |||
| Brussels, Belgium | 9,085.00 GBP | |||
| Banja Luka, Bosnia and Herzegovina | 8,940.00 GBP | |||
| Sarajevo, Bosnia and Herzegovina | 8,850.00 GBP | |||
| Plovdiv, Bulgaria | 8,950.00 GBP | |||
| Sofia, Bulgaria | 8,975.00 GBP | |||
| Dubrovnik, Croatia | 8,845.00 GBP | |||
| Split, Croatia | 8,870.00 GBP | |||
| Zagreb, Croatia | 8,770.00 GBP | |||
| Limassol, Cyprus | 8,970.00 GBP | |||
| Nicosia, Cyprus | 9,150.00 GBP | |||
| Brno, Czech Republic | 9,065.00 GBP | |||
| Prague, Czech Republic | 9,095.00 GBP | |||
| Aarhus, Denmark | 9,315.00 GBP | |||
| Copenhagen, Denmark | 9,275.00 GBP | |||
| Tallinn, Estonia | 9,020.00 GBP | |||
| Tartu, Estonia | 9,045.00 GBP | |||
| Helsinki, Finland | 9,115.00 GBP | |||
| Tampere, Finland | 9,150.00 GBP | |||
| Lyon, France | 9,215.00 GBP | |||
| Marseille, France | 9,060.00 GBP | |||
| Nice, France | 9,180.00 GBP | |||
| Paris, France | 9,250.00 GBP | |||
| Berlin, Germany | 9,080.00 GBP | |||
| Frankfurt, Germany | 9,045.00 GBP | |||
| Hamburg, Germany | 9,115.00 GBP | |||
| Munich, Germany | 9,085.00 GBP | |||
| Athens, Greece | 8,965.00 GBP | |||
| Thessaloniki, Greece | 9,085.00 GBP | |||
| Budapest, Hungary | 8,965.00 GBP | |||
| Debrecen, Hungary | 8,850.00 GBP | |||
| Akureyri, Iceland | 9,345.00 GBP | |||
| Reykjavík, Iceland | 9,235.00 GBP | |||
| Jakarta, Indonesia | 10,345.00 GBP | |||
| Cork, Ireland | 9,170.00 GBP | |||
| Dublin, Ireland | 9,220.00 GBP | |||
| Florence, Italy | 9,120.00 GBP | |||
| Milan, Italy | 9,185.00 GBP | |||
| Naples, Italy | 9,120.00 GBP | |||
| Rome, Italy | 9,250.00 GBP | |||
| Osaka, Japan | 11,290.00 GBP | |||
| Tokyo, Japan | 11,450.00 GBP | |||
| Pristina, Kosovo | 8,970.00 GBP | |||
| Prizren, Kosovo | 8,810.00 GBP | |||
| Liepāja, Latvia | 8,880.00 GBP | |||
| Riga, Latvia | 8,865.00 GBP | |||
| Schaan, Liechtenstein | 9,235.00 GBP | |||
| Vaduz, Liechtenstein | 9,325.00 GBP | |||
| Kaunas, Lithuania | 8,770.00 GBP | |||
| Vilnius, Lithuania | 8,795.00 GBP | |||
| Esch-sur-Alzette, Luxembourg | 9,420.00 GBP | |||
| Luxembourg City, Luxembourg | 9,225.00 GBP | |||
| Kuala Lumpur, Malaysia | 10,490.00 GBP | |||
| Malé, Maldives | 10,855.00 GBP | |||
| St. Julian's, Malta | 9,065.00 GBP | |||
| Valletta, Malta | 8,990.00 GBP | |||
| Bălți, Moldova | 8,885.00 GBP | |||
| Chișinău, Moldova | 8,790.00 GBP | |||
| La Condamine, Monaco | 9,385.00 GBP | |||
| Monte Carlo, Monaco | 9,415.00 GBP | |||
| Budva, Montenegro | 8,785.00 GBP | |||
| Podgorica, Montenegro | 8,775.00 GBP | |||
| Amsterdam, Netherlands | 9,050.00 GBP | |||
| Rotterdam, Netherlands | 9,100.00 GBP | |||
| The Hague, Netherlands | 9,165.00 GBP | |||
| Abuja, Nigeria | 9,820.00 GBP | |||
| Lagos, Nigeria | 10,380.00 GBP | |||
| Port Harcourt, Nigeria | 9,955.00 GBP | |||
| Ohrid, North Macedonia | 8,880.00 GBP | |||
| Skopje, North Macedonia | 8,895.00 GBP | |||
| Bergen, Norway | 9,385.00 GBP | |||
| Oslo, Norway | 9,340.00 GBP | |||
| Gdańsk, Poland | 8,960.00 GBP | |||
| Kraków, Poland | 8,845.00 GBP | |||
| Warsaw, Poland | 8,850.00 GBP | |||
| Faro, Portugal | 9,075.00 GBP | |||
| Lisbon, Portugal | 8,970.00 GBP | |||
| Porto, Portugal | 8,980.00 GBP | |||
| Bucharest, Romania | 8,925.00 GBP | |||
| Cluj-Napoca, Romania | 8,960.00 GBP | |||
| City of San Marino, San Marino | 9,000.00 GBP | |||
| Serravalle, San Marino | 8,945.00 GBP | |||
| Belgrade, Serbia | 8,930.00 GBP | |||
| Novi Sad, Serbia | 8,845.00 GBP | |||
| Singapore, Singapore | 11,290.00 GBP | |||
| Bratislava, Slovakia | 8,900.00 GBP | |||
| Košice, Slovakia | 8,885.00 GBP | |||
| Bled, Slovenia | 9,010.00 GBP | |||
| Ljubljana, Slovenia | 8,980.00 GBP | |||
| Incheon, South Korea | 11,315.00 GBP | |||
| Seoul, South Korea | 11,315.00 GBP | |||
| Barcelona, Spain | 9,110.00 GBP | |||
| Madrid, Spain | 8,970.00 GBP | |||
| Valencia, Spain | 8,935.00 GBP | |||
| Sri Jayawardenepura Kotte, Sri Lanka | 10,415.00 GBP | |||
| Gothenburg, Sweden | 9,250.00 GBP | |||
| Stockholm, Sweden | 9,205.00 GBP | |||
| Bern, Switzerland | 9,245.00 GBP | |||
| Geneva, Switzerland | 9,340.00 GBP | |||
| Zurich, Switzerland | 9,370.00 GBP | |||
| Kaohsiung, Taiwan | 10,880.00 GBP | |||
| Taipei, Taiwan | 10,885.00 GBP | |||
| Ankara, Turkey | 10,595.00 GBP | |||
| Istanbul, Turkey | 10,495.00 GBP | |||
| Kyiv, Ukraine | 8,925.00 GBP | |||
| Lviv, Ukraine | 8,950.00 GBP | |||
| Odesa, Ukraine | 8,950.00 GBP | |||
| Birmingham, United Kingdom | 9,195.00 GBP | |||
| Edinburgh, United Kingdom | 9,085.00 GBP | |||
| London, United Kingdom | 9,265.00 GBP | |||
| Manchester, United Kingdom | 9,225.00 GBP | |||
| Rome (Vatican-adjacent), Vatican City | 9,125.00 GBP | |||
| Vatican City, Vatican City | 8,940.00 GBP | |||
| Durrës, Albania | 8,940.00 GBP | |||
| Tirana, Albania | 8,970.00 GBP | |||
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