Quality Management for Public Sector Services Course
Enhance public sector service delivery with this 5-day course on quality management. Gain skills in system implementation, continuous improvement, and impact evaluation.
Training Outlines
Introduction
Quality management in the public sector is crucial for ensuring effective service delivery, customer satisfaction, and resource optimization. This 5-day course is designed to equip public sector professionals with the skills and knowledge necessary to implement and manage quality initiatives effectively within their organizations. Participants will engage in practical exercises, case studies, and discussions to understand and apply quality management principles tailored to the unique challenges of public services.
Objectives
- Understand the fundamentals of quality management and its significance in the public sector.
- Identify and analyze the needs of service users to enhance quality delivery.
- Implement effective quality management systems and tools.
- Develop skills for continuous improvement in public service operations.
- Evaluate and measure the impact of quality management initiatives.
Course Outlines
Day 1: Introduction to Quality Management
- Defining Quality: An Overview
- Importance of Quality in the Public Sector
- Comparing Private and Public Sector Quality Initiatives
- Quality Management Theories and Models
- Setting the Stage: Course Expectations and Goals
Day 2: Identifying and Meeting Public Sector Needs
- Understanding Service User Needs and Expectations
- Stakeholder Analysis and Engagement
- Designing Services That Enhance User Satisfaction
- Using Feedback for Improvement
- Tools for Measuring Service Quality in the Public Sector
Day 3: Implementing Quality Management Systems
- Components of a Quality Management System (QMS)
- ISO Standards and Compliance in the Public Sector
- Process Mapping and Documentation Techniques
- Risk Management and Quality Assurance
- Case Study: Successful QMS Implementation in Public Services
Day 4: Driving Continuous Improvement
- Principles of Continuous Improvement
- Implementing the Plan-Do-Check-Act (PDCA) Cycle
- Lean Principles and Waste Reduction in Public Services
- Enhancing Value Through Kaizen and Six Sigma
- Workshop: Developing an Improvement Plan
Day 5: Evaluation and Impact Measurement
- Performance Measurement and Key Performance Indicators (KPIs)
- Using Data and Analytics to Drive Quality Decisions
- Assessing the Impact of Quality Initiatives on Public Services
- Case Study: Evaluating Quality Programs in Government Agencies
- Course Review and Action Planning for Continuous Quality Improvement
Training Locations
This Quality Management for Public Sector Services Course is available in multiple cities. Please select your preferred location from the list below
Durrës
Albania
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Tirana
Albania
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Andorra la Vella
Andorra
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Escaldes-Engordany
Andorra
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Innsbruck
Austria
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Salzburg
Austria
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Vienna
Austria
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Gomel
Belarus
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Minsk
Belarus
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Antwerp
Belgium
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Brussels
Belgium
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Banja Luka
Bosnia and Herzegovina
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Sarajevo
Bosnia and Herzegovina
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Plovdiv
Bulgaria
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Sofia
Bulgaria
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Dubrovnik
Croatia
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Split
Croatia
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Zagreb
Croatia
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Limassol
Cyprus
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Nicosia
Cyprus
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Brno
Czech Republic
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Prague
Czech Republic
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Aarhus
Denmark
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Copenhagen
Denmark
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Tallinn
Estonia
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Tartu
Estonia
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Helsinki
Finland
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Tampere
Finland
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Lyon
France
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Marseille
France
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Nice
France
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Paris
France
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Berlin
Germany
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Frankfurt
Germany
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Hamburg
Germany
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Munich
Germany
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Athens
Greece
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Thessaloniki
Greece
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Budapest
Hungary
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Debrecen
Hungary
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Akureyri
Iceland
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Reykjavík
Iceland
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Jakarta
Indonesia
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Cork
Ireland
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Dublin
Ireland
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Florence
Italy
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Milan
Italy
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Naples
Italy
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Rome
Italy
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Osaka
Japan
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Tokyo
Japan
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Pristina
Kosovo
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Prizren
Kosovo
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Liepāja
Latvia
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Riga
Latvia
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Schaan
Liechtenstein
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Vaduz
Liechtenstein
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Kaunas
Lithuania
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Vilnius
Lithuania
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Esch-sur-Alzette
Luxembourg
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Luxembourg City
Luxembourg
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Kuala Lumpur
Malaysia
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Malé
Maldives
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St. Julian's
Malta
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Valletta
Malta
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Bălți
Moldova
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Chișinău
Moldova
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La Condamine
Monaco
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Monte Carlo
Monaco
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Budva
Montenegro
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Podgorica
Montenegro
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Amsterdam
Netherlands
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Rotterdam
Netherlands
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The Hague
Netherlands
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Abuja
Nigeria
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Lagos
Nigeria
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Port Harcourt
Nigeria
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Ohrid
North Macedonia
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Skopje
North Macedonia
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Bergen
Norway
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Oslo
Norway
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Gdańsk
Poland
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Kraków
Poland
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Warsaw
Poland
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Faro
Portugal
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Lisbon
Portugal
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Porto
Portugal
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Bucharest
Romania
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Cluj-Napoca
Romania
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City of San Marino
San Marino
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Serravalle
San Marino
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Belgrade
Serbia
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Novi Sad
Serbia
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Singapore
Singapore
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Bratislava
Slovakia
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Košice
Slovakia
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Bled
Slovenia
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Ljubljana
Slovenia
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Incheon
South Korea
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Seoul
South Korea
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Barcelona
Spain
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Madrid
Spain
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Valencia
Spain
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Sri Jayawardenepura Kotte
Sri Lanka
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Gothenburg
Sweden
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Stockholm
Sweden
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Bern
Switzerland
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Geneva
Switzerland
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Zurich
Switzerland
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Kaohsiung
Taiwan
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Taipei
Taiwan
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Ankara
Turkey
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Istanbul
Turkey
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Kyiv
Ukraine
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Lviv
Ukraine
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Odesa
Ukraine
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Dubai
United Arab Emirates
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Birmingham
United Kingdom
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Edinburgh
United Kingdom
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London
United Kingdom
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Manchester
United Kingdom
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Rome (Vatican-adjacent)
Vatican City
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Vatican City
Vatican City
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Training Schedule
Below is the table of cities along with the respective dates for the upcoming training sessions of Quality Management for Public Sector Services Course. Please review the schedule to find the most convenient option for you. You can also use the below search bar to type the city name and filter the results.
The next session starts on , with dates available in 123 cities up to October 2027.
| City | Start Date | End Date | Fees | Details |
|---|---|---|---|---|
| October 2026 | ||||
| Tirana, Albania | 8,080.00 GBP | |||
| November 2026 | ||||
| Dubai, United Arab Emirates | 6,640.00 GBP | |||
| Andorra la Vella, Andorra | 8,090.00 GBP | |||
| Escaldes-Engordany, Andorra | 8,140.00 GBP | |||
| Innsbruck, Austria | 8,185.00 GBP | |||
| Salzburg, Austria | 8,275.00 GBP | |||
| Vienna, Austria | 8,240.00 GBP | |||
| Gomel, Belarus | 7,955.00 GBP | |||
| Minsk, Belarus | 7,960.00 GBP | |||
| Antwerp, Belgium | 8,270.00 GBP | |||
| Brussels, Belgium | 8,185.00 GBP | |||
| Banja Luka, Bosnia and Herzegovina | 8,055.00 GBP | |||
| Sarajevo, Bosnia and Herzegovina | 7,975.00 GBP | |||
| Plovdiv, Bulgaria | 8,065.00 GBP | |||
| Sofia, Bulgaria | 8,085.00 GBP | |||
| Dubrovnik, Croatia | 7,970.00 GBP | |||
| Split, Croatia | 7,990.00 GBP | |||
| Zagreb, Croatia | 7,900.00 GBP | |||
| Limassol, Cyprus | 8,080.00 GBP | |||
| Nicosia, Cyprus | 8,245.00 GBP | |||
| Brno, Czech Republic | 8,165.00 GBP | |||
| Prague, Czech Republic | 8,195.00 GBP | |||
| Aarhus, Denmark | 8,390.00 GBP | |||
| Copenhagen, Denmark | 8,355.00 GBP | |||
| Tallinn, Estonia | 8,125.00 GBP | |||
| Tartu, Estonia | 8,150.00 GBP | |||
| Helsinki, Finland | 8,210.00 GBP | |||
| Tampere, Finland | 8,245.00 GBP | |||
| Lyon, France | 8,300.00 GBP | |||
| Marseille, France | 8,160.00 GBP | |||
| Nice, France | 8,270.00 GBP | |||
| Paris, France | 8,335.00 GBP | |||
| Berlin, Germany | 8,180.00 GBP | |||
| Frankfurt, Germany | 8,150.00 GBP | |||
| Hamburg, Germany | 8,210.00 GBP | |||
| Munich, Germany | 8,185.00 GBP | |||
| Athens, Greece | 8,075.00 GBP | |||
| Thessaloniki, Greece | 8,185.00 GBP | |||
| Budapest, Hungary | 8,075.00 GBP | |||
| Debrecen, Hungary | 7,975.00 GBP | |||
| Akureyri, Iceland | 8,420.00 GBP | |||
| Reykjavík, Iceland | 8,320.00 GBP | |||
| Jakarta, Indonesia | 9,320.00 GBP | |||
| Cork, Ireland | 8,260.00 GBP | |||
| Dublin, Ireland | 8,305.00 GBP | |||
| Florence, Italy | 8,215.00 GBP | |||
| Milan, Italy | 8,275.00 GBP | |||
| Naples, Italy | 8,215.00 GBP | |||
| Rome, Italy | 8,335.00 GBP | |||
| Osaka, Japan | 10,170.00 GBP | |||
| Tokyo, Japan | 10,315.00 GBP | |||
| Pristina, Kosovo | 8,080.00 GBP | |||
| Prizren, Kosovo | 7,935.00 GBP | |||
| Liepāja, Latvia | 8,000.00 GBP | |||
| Riga, Latvia | 7,985.00 GBP | |||
| Schaan, Liechtenstein | 8,320.00 GBP | |||
| Vaduz, Liechtenstein | 8,400.00 GBP | |||
| Kaunas, Lithuania | 7,900.00 GBP | |||
| Vilnius, Lithuania | 7,925.00 GBP | |||
| Esch-sur-Alzette, Luxembourg | 8,485.00 GBP | |||
| Luxembourg City, Luxembourg | 8,310.00 GBP | |||
| Kuala Lumpur, Malaysia | 9,450.00 GBP | |||
| Malé, Maldives | 9,780.00 GBP | |||
| St. Julian's, Malta | 8,165.00 GBP | |||
| Valletta, Malta | 8,100.00 GBP | |||
| Bălți, Moldova | 8,005.00 GBP | |||
| Chișinău, Moldova | 7,920.00 GBP | |||
| La Condamine, Monaco | 8,455.00 GBP | |||
| Monte Carlo, Monaco | 8,480.00 GBP | |||
| Budva, Montenegro | 7,915.00 GBP | |||
| Podgorica, Montenegro | 7,905.00 GBP | |||
| Amsterdam, Netherlands | 8,155.00 GBP | |||
| Rotterdam, Netherlands | 8,200.00 GBP | |||
| The Hague, Netherlands | 8,255.00 GBP | |||
| Abuja, Nigeria | 8,845.00 GBP | |||
| Lagos, Nigeria | 9,350.00 GBP | |||
| Port Harcourt, Nigeria | 8,970.00 GBP | |||
| Ohrid, North Macedonia | 8,000.00 GBP | |||
| Skopje, North Macedonia | 8,015.00 GBP | |||
| Bergen, Norway | 8,455.00 GBP | |||
| Oslo, Norway | 8,415.00 GBP | |||
| Gdańsk, Poland | 8,070.00 GBP | |||
| Kraków, Poland | 7,970.00 GBP | |||
| Warsaw, Poland | 7,975.00 GBP | |||
| Faro, Portugal | 8,175.00 GBP | |||
| Lisbon, Portugal | 8,080.00 GBP | |||
| Porto, Portugal | 8,090.00 GBP | |||
| Bucharest, Romania | 8,040.00 GBP | |||
| Cluj-Napoca, Romania | 8,070.00 GBP | |||
| City of San Marino, San Marino | 8,110.00 GBP | |||
| Serravalle, San Marino | 8,060.00 GBP | |||
| Belgrade, Serbia | 8,045.00 GBP | |||
| Novi Sad, Serbia | 7,970.00 GBP | |||
| Singapore, Singapore | 10,170.00 GBP | |||
| Bratislava, Slovakia | 8,020.00 GBP | |||
| Košice, Slovakia | 8,005.00 GBP | |||
| Bled, Slovenia | 8,115.00 GBP | |||
| Ljubljana, Slovenia | 8,090.00 GBP | |||
| Incheon, South Korea | 10,195.00 GBP | |||
| Seoul, South Korea | 10,195.00 GBP | |||
| Barcelona, Spain | 8,205.00 GBP | |||
| Madrid, Spain | 8,080.00 GBP | |||
| Valencia, Spain | 8,050.00 GBP | |||
| Sri Jayawardenepura Kotte, Sri Lanka | 9,385.00 GBP | |||
| Gothenburg, Sweden | 8,335.00 GBP | |||
| Stockholm, Sweden | 8,295.00 GBP | |||
| Bern, Switzerland | 8,330.00 GBP | |||
| Geneva, Switzerland | 8,415.00 GBP | |||
| Zurich, Switzerland | 8,440.00 GBP | |||
| Kaohsiung, Taiwan | 9,800.00 GBP | |||
| Taipei, Taiwan | 9,805.00 GBP | |||
| Ankara, Turkey | 9,545.00 GBP | |||
| Istanbul, Turkey | 9,455.00 GBP | |||
| Kyiv, Ukraine | 8,040.00 GBP | |||
| Lviv, Ukraine | 8,065.00 GBP | |||
| Odesa, Ukraine | 8,065.00 GBP | |||
| Birmingham, United Kingdom | 8,285.00 GBP | |||
| Edinburgh, United Kingdom | 8,185.00 GBP | |||
| London, United Kingdom | 8,345.00 GBP | |||
| Manchester, United Kingdom | 8,310.00 GBP | |||
| Rome (Vatican-adjacent), Vatican City | 8,220.00 GBP | |||
| Vatican City, Vatican City | 8,055.00 GBP | |||
| Durrës, Albania | 8,055.00 GBP | |||
| Tirana, Albania | 8,080.00 GBP | |||
| December 2026 | ||||
| Dubai, United Arab Emirates | 6,640.00 GBP | |||
| Andorra la Vella, Andorra | 8,090.00 GBP | |||
| Escaldes-Engordany, Andorra | 8,140.00 GBP | |||
| Innsbruck, Austria | 8,185.00 GBP | |||
| Salzburg, Austria | 8,275.00 GBP | |||
| Vienna, Austria | 8,240.00 GBP | |||
| Gomel, Belarus | 7,955.00 GBP | |||
| Minsk, Belarus | 7,960.00 GBP | |||
| Antwerp, Belgium | 8,270.00 GBP | |||
| Brussels, Belgium | 8,185.00 GBP | |||
| Banja Luka, Bosnia and Herzegovina | 8,055.00 GBP | |||
| Sarajevo, Bosnia and Herzegovina | 7,975.00 GBP | |||
| Plovdiv, Bulgaria | 8,065.00 GBP | |||
| Sofia, Bulgaria | 8,085.00 GBP | |||
| Dubrovnik, Croatia | 7,970.00 GBP | |||
| Split, Croatia | 7,990.00 GBP | |||
| Zagreb, Croatia | 7,900.00 GBP | |||
| Limassol, Cyprus | 8,080.00 GBP | |||
| Nicosia, Cyprus | 8,245.00 GBP | |||
| Brno, Czech Republic | 8,165.00 GBP | |||
| Prague, Czech Republic | 8,195.00 GBP | |||
| Aarhus, Denmark | 8,390.00 GBP | |||
| Copenhagen, Denmark | 8,355.00 GBP | |||
| Tallinn, Estonia | 8,125.00 GBP | |||
| Tartu, Estonia | 8,150.00 GBP | |||
| Helsinki, Finland | 8,210.00 GBP | |||
| Tampere, Finland | 8,245.00 GBP | |||
| Lyon, France | 8,300.00 GBP | |||
| Marseille, France | 8,160.00 GBP | |||
| Nice, France | 8,270.00 GBP | |||
| Paris, France | 8,335.00 GBP | |||
| Berlin, Germany | 8,180.00 GBP | |||
| Frankfurt, Germany | 8,150.00 GBP | |||
| Hamburg, Germany | 8,210.00 GBP | |||
| Munich, Germany | 8,185.00 GBP | |||
| Athens, Greece | 8,075.00 GBP | |||
| Thessaloniki, Greece | 8,185.00 GBP | |||
| Budapest, Hungary | 8,075.00 GBP | |||
| Debrecen, Hungary | 7,975.00 GBP | |||
| Akureyri, Iceland | 8,420.00 GBP | |||
| Reykjavík, Iceland | 8,320.00 GBP | |||
| Jakarta, Indonesia | 9,320.00 GBP | |||
| Cork, Ireland | 8,260.00 GBP | |||
| Dublin, Ireland | 8,305.00 GBP | |||
| Florence, Italy | 8,215.00 GBP | |||
| Milan, Italy | 8,275.00 GBP | |||
| Naples, Italy | 8,215.00 GBP | |||
| Rome, Italy | 8,335.00 GBP | |||
| Osaka, Japan | 10,170.00 GBP | |||
| Tokyo, Japan | 10,315.00 GBP | |||
| Pristina, Kosovo | 8,080.00 GBP | |||
| Prizren, Kosovo | 7,935.00 GBP | |||
| Liepāja, Latvia | 8,000.00 GBP | |||
| Riga, Latvia | 7,985.00 GBP | |||
| Schaan, Liechtenstein | 8,320.00 GBP | |||
| Vaduz, Liechtenstein | 8,400.00 GBP | |||
| Kaunas, Lithuania | 7,900.00 GBP | |||
| Vilnius, Lithuania | 7,925.00 GBP | |||
| Esch-sur-Alzette, Luxembourg | 8,485.00 GBP | |||
| Luxembourg City, Luxembourg | 8,310.00 GBP | |||
| Kuala Lumpur, Malaysia | 9,450.00 GBP | |||
| Malé, Maldives | 9,780.00 GBP | |||
| St. Julian's, Malta | 8,165.00 GBP | |||
| Valletta, Malta | 8,100.00 GBP | |||
| Bălți, Moldova | 8,005.00 GBP | |||
| Chișinău, Moldova | 7,920.00 GBP | |||
| La Condamine, Monaco | 8,455.00 GBP | |||
| Monte Carlo, Monaco | 8,480.00 GBP | |||
| Budva, Montenegro | 7,915.00 GBP | |||
| Podgorica, Montenegro | 7,905.00 GBP | |||
| Amsterdam, Netherlands | 8,155.00 GBP | |||
| Rotterdam, Netherlands | 8,200.00 GBP | |||
| The Hague, Netherlands | 8,255.00 GBP | |||
| Abuja, Nigeria | 8,845.00 GBP | |||
| Lagos, Nigeria | 9,350.00 GBP | |||
| Port Harcourt, Nigeria | 8,970.00 GBP | |||
| Ohrid, North Macedonia | 8,000.00 GBP | |||
| Skopje, North Macedonia | 8,015.00 GBP | |||
| Bergen, Norway | 8,455.00 GBP | |||
| Oslo, Norway | 8,415.00 GBP | |||
| Gdańsk, Poland | 8,070.00 GBP | |||
| Kraków, Poland | 7,970.00 GBP | |||
| Warsaw, Poland | 7,975.00 GBP | |||
| Faro, Portugal | 8,175.00 GBP | |||
| Lisbon, Portugal | 8,080.00 GBP | |||
| Porto, Portugal | 8,090.00 GBP | |||
| Bucharest, Romania | 8,040.00 GBP | |||
| Cluj-Napoca, Romania | 8,070.00 GBP | |||
| City of San Marino, San Marino | 8,110.00 GBP | |||
| Serravalle, San Marino | 8,060.00 GBP | |||
| Belgrade, Serbia | 8,045.00 GBP | |||
| Novi Sad, Serbia | 7,970.00 GBP | |||
| Singapore, Singapore | 10,170.00 GBP | |||
| Bratislava, Slovakia | 8,020.00 GBP | |||
| Košice, Slovakia | 8,005.00 GBP | |||
| Bled, Slovenia | 8,115.00 GBP | |||
| Ljubljana, Slovenia | 8,090.00 GBP | |||
| Incheon, South Korea | 10,195.00 GBP | |||
| Seoul, South Korea | 10,195.00 GBP | |||
| Barcelona, Spain | 8,205.00 GBP | |||
| Madrid, Spain | 8,080.00 GBP | |||
| Valencia, Spain | 8,050.00 GBP | |||
| Sri Jayawardenepura Kotte, Sri Lanka | 9,385.00 GBP | |||
| Gothenburg, Sweden | 8,335.00 GBP | |||
| Stockholm, Sweden | 8,295.00 GBP | |||
| Bern, Switzerland | 8,330.00 GBP | |||
| Geneva, Switzerland | 8,415.00 GBP | |||
| Zurich, Switzerland | 8,440.00 GBP | |||
| Kaohsiung, Taiwan | 9,800.00 GBP | |||
| Taipei, Taiwan | 9,805.00 GBP | |||
| Ankara, Turkey | 9,545.00 GBP | |||
| Istanbul, Turkey | 9,455.00 GBP | |||
| Kyiv, Ukraine | 8,040.00 GBP | |||
| Lviv, Ukraine | 8,065.00 GBP | |||
| Odesa, Ukraine | 8,065.00 GBP | |||
| Birmingham, United Kingdom | 8,285.00 GBP | |||
| Edinburgh, United Kingdom | 8,185.00 GBP | |||
| London, United Kingdom | 8,345.00 GBP | |||
| Manchester, United Kingdom | 8,310.00 GBP | |||
| Rome (Vatican-adjacent), Vatican City | 8,220.00 GBP | |||
| Vatican City, Vatican City | 8,055.00 GBP | |||
| Durrës, Albania | 8,055.00 GBP | |||
| Tirana, Albania | 8,080.00 GBP | |||
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