Contract Performance Measurement and KPIs Course

Design meaningful contract KPIs, assure performance data, run disciplined reviews and connect results to remedies, incentives and improvement plans.

Contracts Management and Law Training Courses Confirmed

Contract Performance Measurement and KPIs Course

Training Outlines

Introduction

Contract performance cannot be governed effectively through activity counts or subjective supplier ratings. Decision-makers need a balanced measurement system that translates contractual outcomes into precise indicators, trustworthy evidence and timely management action. Poorly designed KPIs can reward the wrong behaviour, obscure risk and generate avoidable disputes.

This course shows participants how to build a contract performance architecture aligned with service, cost, quality, schedule, risk and relationship outcomes. It addresses KPI definitions, formulas, data ownership, baselines, targets and tolerances, together with dashboards, governance forums and corrective-action protocols. Participants also evaluate service credits, incentives and normalization rules so that performance decisions remain fair, auditable and commercially effective.

Course Objectives

Translate contract outcomes into measurement domains
Differentiate leading and lagging indicators
Write precise and auditable KPI definitions
Set evidence-based baselines and targets
Validate data sources and calculation controls
Design balanced performance dashboards
Apply remedies and incentives proportionately
Lead reviews and corrective-action governance

Course Content

Day 1: Contract Performance Architecture

Contract outcomes and value drivers
Performance measurement hierarchy
Service, cost, quality and schedule
Risk and relationship measures
Roles and governance forums
Measurement plan development

Day 2: KPI Design and Target Setting

Leading versus lagging indicators
KPI selection criteria
Definitions, formulas and units
Baselines, targets and tolerances
Weighting and composite scores
Unintended behavioural consequences

Day 3: Measurement and Data Assurance

Data sources and ownership
Collection frequency and cut-offs
Normalization and exception rules
Evidence and audit trails
Data validation controls
Disputed measurement resolution

Day 4: Reviews, Remedies and Improvement

Operational and executive reviews
Performance trend diagnosis
Root-cause analysis
Corrective-action planning
Service credits and incentives
Escalation and contractual remedies

Day 5: Dashboards and Continuous Improvement

Executive dashboard design
Traffic-light reporting discipline
Narrative and exception reporting
Supplier scorecard calibration
Benchmarking and maturity reviews
KPI refinement and lessons learned

Training Locations

This Contract Performance Measurement and KPIs Course is available in multiple cities. Please select your preferred location from the list below

Durrës

Albania

Tirana

Albania

Andorra la Vella

Andorra

Escaldes-Engordany

Andorra

Innsbruck

Austria

Salzburg

Austria

Vienna

Austria

Gomel

Belarus

Minsk

Belarus

Antwerp

Belgium

Brussels

Belgium

Banja Luka

Bosnia and Herzegovina

Sarajevo

Bosnia and Herzegovina

Plovdiv

Bulgaria

Sofia

Bulgaria

Dubrovnik

Croatia

Split

Croatia

Zagreb

Croatia

Limassol

Cyprus

Nicosia

Cyprus

Brno

Czech Republic

Prague

Czech Republic

Aarhus

Denmark

Copenhagen

Denmark

Tallinn

Estonia

Tartu

Estonia

Helsinki

Finland

Tampere

Finland

Lyon

France

Marseille

France

Nice

France

Paris

France

Berlin

Germany

Frankfurt

Germany

Hamburg

Germany

Munich

Germany

Athens

Greece

Thessaloniki

Greece

Budapest

Hungary

Debrecen

Hungary

Akureyri

Iceland

Reykjavík

Iceland

Jakarta

Indonesia

Cork

Ireland

Dublin

Ireland

Florence

Italy

Milan

Italy

Naples

Italy

Rome

Italy

Osaka

Japan

Tokyo

Japan

Pristina

Kosovo

Prizren

Kosovo

Liepāja

Latvia

Riga

Latvia

Schaan

Liechtenstein

Vaduz

Liechtenstein

Kaunas

Lithuania

Vilnius

Lithuania

Esch-sur-Alzette

Luxembourg

Luxembourg City

Luxembourg

Kuala Lumpur

Malaysia

Malé

Maldives

St. Julian's

Malta

Valletta

Malta

Bălți

Moldova

Chișinău

Moldova

La Condamine

Monaco

Monte Carlo

Monaco

Budva

Montenegro

Podgorica

Montenegro

Amsterdam

Netherlands

Rotterdam

Netherlands

The Hague

Netherlands

Abuja

Nigeria

Lagos

Nigeria

Port Harcourt

Nigeria

Ohrid

North Macedonia

Skopje

North Macedonia

Bergen

Norway

Oslo

Norway

Gdańsk

Poland

Kraków

Poland

Warsaw

Poland

Faro

Portugal

Lisbon

Portugal

Porto

Portugal

Bucharest

Romania

Cluj-Napoca

Romania

City of San Marino

San Marino

Serravalle

San Marino

Belgrade

Serbia

Novi Sad

Serbia

Singapore

Bratislava

Slovakia

Košice

Slovakia

Bled

Slovenia

Ljubljana

Slovenia

Incheon

South Korea

Seoul

South Korea

Barcelona

Spain

Madrid

Spain

Valencia

Spain

Sri Jayawardenepura Kotte

Sri Lanka

Gothenburg

Sweden

Stockholm

Sweden

Bern

Switzerland

Geneva

Switzerland

Zurich

Switzerland

Kaohsiung

Taiwan

Taipei

Taiwan

Ankara

Turkey

Istanbul

Turkey

Kyiv

Ukraine

Lviv

Ukraine

Odesa

Ukraine

Dubai

United Arab Emirates

Birmingham

United Kingdom

Edinburgh

United Kingdom

London

United Kingdom

Manchester

United Kingdom

Rome (Vatican-adjacent)

Vatican City

Training Schedule

Below is the table of cities along with the respective dates for the upcoming training sessions of Contract Performance Measurement and KPIs Course. Please review the schedule to find the most convenient option for you. You can also use the below search bar to type the city name and filter the results.