Terms and Conditions

Terms and Conditions Overview

Welcome to our Terms and Conditions page. Here, you will find the essential guidelines and policies that govern your registration, participation, and experience with EPW Limited's training courses. This page outlines the rules for course registration, payment, cancellations, refunds, and more. By enrolling in any of our courses, you agree to comply with these terms. We encourage you to read this page carefully to understand your rights and responsibilities. If you have any questions or need further clarification, our team is here to assist you at support@epw.com .

Definitions

• Participant: An individual or representative scheduled to attend a training course offered by EPW Limited.
• Customer: The person, company, or firm who purchases training services from EPW Limited.
• EPW Limited: Refers to the training service provider, EPW Limited.

A. Acceptance of Registration Requests and Invoicing

1. Right to Refuse Registration: EPW Limited reserves the right to decline any registration request for training courses at its sole discretion. EPW Limited is under no obligation to provide reasons for such a refusal.
2. Tentative Confirmation: Upon submission of a registration request via the EPW Limited website or by email, a participant may receive a tentative confirmation via email or as a downloadable file. This does not constitute a guarantee of registration.
3. Invoice Confirmation: A registration request is only confirmed upon the issuance of an invoice by EPW Limited and the receipt of full payment. The invoice serves as formal acceptance of the registration request, but final confirmation is contingent upon EPW Limited verifying that payment has been received and accepted.
4. Payment Verification: Submission of a payment receipt or bank transfer confirmation by the customer or participant does not constitute confirmation of registration. The registration will only be confirmed once EPW Limited has verified that the payment has been successfully received and processed. In cases where payments are rejected or returned by financial institutions, EPW Limited cannot confirm the registration until the payment issue is resolved.
5. Training Course Details: The training course typically runs for three hours daily, unless otherwise specified. EPW Limited reserves the right to adjust the course schedule as necessary and will notify participants of any changes.

B. Tentative Registrations and Payment Terms

1. Payment Requirement: The full course fee must be paid and credited to EPW Limited's designated bank account on or before the due date specified in the invoice. Payment is only considered complete when EPW Limited confirms receipt and acceptance of the funds.
2. Payment Documentation: The participant or customer must provide proof of payment, such as a payment receipt or bank transfer confirmation, before or on the invoice's due date. However, this proof alone does not guarantee course entry.
3. Final Confirmation: EPW Limited will send a notification to the participant or customer confirming receipt of payment. Only upon receipt of this confirmation from EPW Limited will the registration be considered final and the participant granted the right to attend the course.
4. Right to Cancel: EPW Limited reserves the right to refuse entry to the course or cancel a tentative registration if payment is not received in full and confirmed by EPW Limited by the due date. In such cases, EPW Limited shall not be liable for any loss or expenses incurred, and no refund will be provided for any payments made.
5. Alternative Arrangements: In the event of cancellation due to non-payment, EPW Limited may, at its discretion, offer the participant an option to attend the same course virtually.

C. Course Fee and Payment

1. Payment Due Date: The course fee must be paid in full by the date specified in the invoice. Payments made after this date may not be accepted, and EPW Limited reserves the right to cancel the registration.
2. Right to Refuse Entry: EPW Limited reserves the right to refuse course entry or cancel registration if the course fee is not paid in full by the due date. Registration will only be confirmed once EPW Limited has sent a notification confirming receipt of the payment. EPW Limited will not be liable for any losses or expenses resulting from such cancellation.
3. Additional Costs: The course fees include the course materials, which may be provided in either soft copy or hard copy format, at the discretion of EPW Limited. The course fees also include snacks and lunch, subject to availability. However, the course fees do not cover travel, accommodation, or other related expenses unless explicitly stated in the course details. EPW Limited is not responsible for any additional costs incurred by the participant unless explicitly agreed in writing.

D. Cancellations & Transfers

1. Written Notification: Participants must notify EPW Limited of any cancellations in writing. Participants or customers must ensure that the cancellation notice is received by EPW Limited. It is the responsibility of the participant or customer to verify receipt of the cancellation notification by contacting EPW Limited directly. EPW Limited will confirm receipt of all written notifications in writing. If no confirmation is received, it is assumed that the notification has not been received.
2. Cancellation Policy:
   • If a participant cancels a booking 14 calendar days or more before the course start date, a full refund will be issued.
   • If a participant cancels a booking less than 13 calendar days before the course start date, 100% of the course fee will be payable, and no refund will be provided.
   • If a participant fails to attend without providing written notice, the full course fee remains payable. EPW Limited is not responsible for any non-attendance or missed sessions by the participant, and no refunds or rescheduling will be offered in such cases.
3. Participant Substitution: Participants may nominate another person to attend in their place, provided EPW Limited is notified at least three days before the course start date. The substitute must meet any prerequisites or qualifications required for the course.
4. Course Transfer: Participants may transfer to another course at no additional cost if EPW Limited is notified at least 10 calendar days before the course start date, subject to availability and equivalent course fees. If notification is provided less than 10 days before the course start date, 100% of the original course fee remains payable.
5. EPW Limited Cancellation: EPW Limited reserves the right to cancel a course registration at any time after acceptance. In such cases, EPW Limited will refund any paid course fees in full. EPW Limited's liability in such cases is limited to the value of the course fees paid. EPW Limited is not liable for any other costs or damages incurred by the participant or customer due to such cancellation.

E. Refund Policy

1. Full Refund: A full refund of the course fee will be provided if a course is cancelled by the participant up to 14 calendar days before the course start date.
2. No Refund: No refund will be issued if a course is cancelled less than 13 calendar days before the course start date, or if the participant fails to attend. In cases where a participant fails to attend, EPW Limited reserves the right to retain the full course fee.

F. Trainer Dissatisfaction

1. Trainer Replacement: In the event that a participant is dissatisfied with the trainer's expertise, the participant or customer must notify EPW Limited on the first day of the course. After the first day, EPW Limited is not obliged to replace the trainer, provide a refund, or offer any other compensation. If notified on the first day, and subject to availability, EPW Limited will replace the current trainer with another qualified trainer to continue the course. EPW Limited's decision regarding trainer replacement is final.
2. Online Sessions: Alternatively, participants may opt to continue the course through online sessions with a different, highly knowledgeable trainer.
3. Procedure for Alternatives:
   • The administrative office will coordinate the trainer replacement or the scheduling of online sessions based on availability. EPW Limited will make reasonable efforts to accommodate such requests but does not guarantee that a replacement or online session will be available.
   • These offers are valid for one request per enrollee and are subject to the availability of suitable trainers. EPW Limited's decision on the suitability of replacement trainers is final.

G. General Provisions

1. Liability Limitation:EPW Limited's liability for any claims arising from the provision of training services is strictly limited to the amount of the course fees paid by the customer. EPW Limited is not liable for any indirect, consequential, or incidental damages, including but not limited to lost profits, business interruption, loss of data, transportation costs, accommodation, travel expenses, or any other related costs incurred by the participant, even if advised of the possibility of such damages.
2. Force Majeure: EPW Limited shall not be liable for any failure to deliver services due to circumstances beyond its control, including but not limited to natural disasters, strikes, government actions, pandemics, or other force majeure events. In such cases, EPW Limited will make reasonable efforts to reschedule the course or provide an alternative solution, but is not obligated to refund any fees.
3. Participant Conduct: Participants are expected to behave professionally and respectfully during the course. EPW Limited reserves the right to remove any participant from the course for disruptive or inappropriate behavior without refund.
4. Confidentiality and Intellectual Property: All materials provided during the course are the intellectual property of EPW Limited and are for the participant's personal use only. Participants may not reproduce, distribute, or share course materials without the express written permission of EPW Limited.
5. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which EPW Limited operates. Any disputes arising from these terms and conditions or the provision of training services shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.